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Global Airport Chaos As Computer Systems Crash Worldwide

The Spanish travel technology firm Amadeus responsible

By: Daniel Newton  |@NeonNettle
 on 28th September 2017 @ 2.30pm
travellers across the world are facing major distribution after global computers  crash © press
Travellers across the world are facing major distribution after global computers crash

Travellers across the world are facing major distribution after global computers responsible for checking in passengers in airports worldwide affecting 15 airlines.

The Spanish travel technology firm Amadeus responsible for operating the global travel booking systems for airlines had said it suffered a network problem on Thursday.

Amadeus confirmed they had fixed the problem despite thousands of passengers still unable to travel.

"Amadeus can confirm that our systems are recovered and are now functioning normally," a spokesman said.

Stuff.co reports: Airports said the disruption was limited, but frustrated travelers vented their displeasure on social media, posting pictures and videos of long queues at airports worldwide.

Shane Miles was stuck in a huge queue at Haneda Airport in Japan after Qantas experienced problems with its check-in systems.

'When you've been looking forward to your holiday all year and then all computers at airport crash as you are checking in. ALL SERVERS DOWN'," @cinnamonwalsh tweeted from London.

A video of the Thomas Cook check-in desk at London Gatwick, posted on Twitter, showed hundreds of people queuing as the computer problems hit.

A similar incident occurred in April, when computer issues briefly prevented airlines including Lufthansa and Air France-KLM, from boarding passengers one evening.

At 11.08pm NZ Time, Amadeus shares were down 1.3 per cent at €54.04 (NZ$88.41).

Frankfurt airport operator Fraport said on Twitter that Germany's largest carrier Lufthansa and partner airlines had been hit by a problem for around 30 minutes, which prevented bags being checked in, but said the issue had been resolved.

London's Gatwick airport also said its airlines had some "brief issues" but were now operating as normal.

A spokesman for Groupe ADP, which operates and manages more than a dozen airports in the greater Paris region, confirmed airlines using the Amadeus system had been affected at the French capital's Charles de Gaulle airport.

"This was a worldwide failure (of the Amadeus system). We were no worse affected than other airports. It only lasted a few minutes," the spokesman said. He said national carrier Air France was among the airlines that used Amadeus.

In Washington, a spokesman for the Metropolitan Washington Airports Authority said Southwest Airlines reported a computer issue causing a few minor delays at Reagan National Airport of up to 16 minutes but there were no other issues at present.

Problems were also reported by passengers at London's Heathrow Airport, and airports in many other locations including Australia, New York, Singapore, Japan, South Korea and South Africa.

tags: Airport | Plane

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